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Saving a Custom Report File (Local Installation)

VETtrak utilises specific '.FR3' files for it's Custom Report functionality - these files are created by the VETtrak Support Team and provided to you via email.

This article describes the process of saving a custom report from a link in an email. VETtrak uses a ticketing system which will provide any email attachments through a link found under the signatory of the VETtrak team member. Once clicked on the link will download the file within your default web browser.

A typical VETtrak Support response email to a report request will look a bit like the below:

Once the Attachment Link is clicked, you may notice that your default web browser will open and attempt to download the file. This process may appear different depending on which browser you have set as your default. Below are some of the most commonly used internet browsers and examples of how to copy the file.

Google Chrome 

When downloading a file, the bottom left hand corner of the Chrome browser will display details regarding the download process. Once this has completed, click the small down arrow [ ↓ ] next to the Report File Name and choose Show in folder.

Right-click the file and select Copy.

Read the 'Saving the file into the Custom Reports Explorer' section for where to place the '.FR3' Report File ready for use.

Mozilla Firefox 

A new window will appear to ask what you want to do with the file, select the Save File option and click OK.

The file will then download, with details appearing in the top right hand corner of the browser under the down arrow. Click this option and select Show All Downloads.

From here, right-click the file and select Copy.

Read the 'Saving the file into the Custom Reports Explorer' section for where to place the '.FR3' Report File ready for use.

Microsoft Internet Explorer 

A prompt will appear at the bottom of the browser to ask what you would like to do with the file. Click the small down arrow next to save and select Save as.

Choose to save the file onto your Desktop.

Go to your desktop, right click on the file and click Copy.

Read the 'Saving the file into the Custom Reports Explorer' section for where to place the '.FR3' Report File ready for use.

Microsoft Edge 

A prompt will appear at the bottom of the browser to ask what you would like to do with the file. Click the up arrow next to save and select Save as.

Choose to save the file onto your Desktop.

Go to your desktop, right click on the file and click Copy.

Read the 'Saving the file into the Custom Reports Explorer' section for where to place the '.FR3' Report File ready for use.

 

Saving the file into the Custom Reports Explorer in VETtrak

Saving a New Report File

Open VETtrak, click the Report menu and select Custom Reports. If you have a desired folder to store this file in navigate to that folder using the folder tree down the left hand side.

If you don't yet have a folder to store your FR3 report files in, you can create a new folder for this purpose. We would suggest creating the folder in a location on your network that all VETtrak users have access to such as a server or shared folder. You can give the folder a name of your choosing like 'Reports' and any custom report files you have sent to you can be stored in this new folder.

On your keyboard press CTRL + V to paste the file into the folder.

The file can now be run through this custom reports explorer by double-clicking on the file.

NOTE: If the file is designed to be run through a menu item in VETtrak you cannot run it through the custom reports explorer, it will need to be mapped and run through the appropriate menu item. More information on mapping a report can be found in the Report Mapping article.

 

Saving an Updated Report File

Open VETtrak, click the Report menu and select Custom Reports. Navigate to your existing report file using the folder tree down the left hand side.

On your keyboard press CTRL + V to paste the file into the folder. You should see a prompt asking what you want to do with the new file, choose Replace the file in the destination.

 

This will replace the old version of the report, leaving the updated one ready to use.

 

Troubleshooting

If you have downloaded a file with the same name multiple times without clearing your downloads folder the file will attempt to save into your downloads folder, notice that the file already exists in that folder and instead of overwriting the file it will rename the file it is saving with a number in parentheses at the end of the file name.

This can cause problems when attempting to save an updated file you have downloaded over your existing report file. It is recommended that the old file is deleted from your downloads folder and the new file be renamed by removing the parentheses and number from the file name.

Now when overwriting an existing report file you should see that you are prompted to overwrite the existing file because the file names between your new file and existing file match. If the file names do not match between your new file and existing file a new file with a similar name will be added to your reports folder and may cause confusion as to which report should be used.

 

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