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Cloud Service Email Settings

This document contains a list of common cloud service/email providers and the correct settings to enter into VETtrak to enable email functionality.

Office 365

Server:

smtp.office365.com

Port:

587

SSL/TLS Method:

Explicit

Username:

username@domain.com

 

G Suite (formally Google Apps)/Gmail

Server:

smtp.gmail.com

Port:

587 or 465 (see below, try 587 first)

SSL/TLS Method:

Explicit (use port 587) or Implicit (use port 465 – not recommended, see below)

Username:

username@domain.com

The implicit SSL method has been deprecated since 1998 and is not recommended for use. Wherever possible, use explicit SSL (also known as "STARTTLS").

To configure VETtrak to send email via Gmail, go to File > Global preferences > Email preferences, and use the following settings:

  • Mail server address: smtp.gmail.com
  • Email port: 587
  • SL/TLS connection method: Explicit
  • Authentication type: User/Password
  • Email login username: Your full email address to your Google account
  • Email login password: Your password to your Google account
  • Default from address: The same as the Email login username

If you have VETtrak Security and want each VETtrak user to send email using their own Gmail account, you can instead tick Use individual staff member email logins and clear the Default from address:

Then go to the Staff Manager, find each staff member who logs into VETtrak, right-click the Personal node, select Edit staff member, and enter their email username and password on the third page of the Client Wizard:

NOTES:

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