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Cancelling a Registration in VETenrol

There are some instances where it may be necessary to cancel a registration:

  • The registration was placed as a test or contains obviously fake information.
    • May contain contact information, or a note from the Team identifying the registration as a test.
    • A staff member in your organisation needed to experience the registration process.
    • Most fields contain nonsense, random letters, or similar.
  • A duplicate or multiple duplicates of the registration exists.
    • A customer has made multiple attempts to register, or changed their mind about their choice of payment method.
  • The customer wants to cancel the registration or has failed to pay.
    • The customer has called or emailed to cancel.
    • The Payment Status of the registration is 'Pending Payment' and has been for over 48 hours.

Note: Cancellation should be completed prior to the end of the month when it was received if the registration is to be excluded from billing.


Cancellations are performed as follows:


  1. Identify the registration in the list and click the 'Name' to display the Registration Details page.

  1. Click the 'Cancel Registration' button situated in the Registration Status section on the right.

  1. Click the 'OK' button to confirm the cancellation.

After a moment the main Registrations page will display and the registration will no longer be in the list.


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