When printing from the VETtrak Hosting service you are attempting to send the print job from our remote desktop to your local printer, so there is a special process involved to make this happen. In most cases things should work seamlessly - but if you encounter any difficulty there may be some options you can apply on your end.
Microsoft Easy Print
Easy Print is a Microsoft technology that enables you to print from your remote session directly to any locally connected printer. This is our preferred method of printing and works for the majority of our hosted users. For Windows PCs, you will need to make sure your printer driver is certified for Windows Server 2012 R2. You can check for printer hardware compatibility at Microsoft’s Windows Server Catalogue:
If your printer driver is not compatible, you will simply not get an option to print to that printer in VETtrak. Try updating to the latest printer driver from the manufacturer’s website. It is in the best interests of the printer manufacturer to make sure their drivers are certified for the latest version of Windows Server.
Each of your printers that are Easy Print compatible will have “(redirected xx)” appended in the printing dialogue box (where xx is some number to uniquely identify your remote session).
Select your Easy Print printer, review the printing settings and click Print: