Users that have fully entered their registration details, but did not provide their credit details to properly complete the registration, can be emailed regarding their non-payment.
Requirements for using this feature:
- Credit Card payments enabled in your VETenrol.
- An email template with the type Pay Now.
- A registration with the Payment Status of "Pending Payment", or "Deferred Payment".
- The Web Enrolment in VETtrak should not yet have been processed.
Following up on a registration without a payment
Email the user via the Registration Details page, using the icon.
The icon is located on the left in the Contact Detail section.
This will open the Email Client where you can select a suitable Pay Now template and send the email.
The email contains a link that allows the user to complete the final payment step for their registration.
When a user pays, the registration record in your Admin will be updated to reflect the changes.
NOTE: On successful payment, VETtrak will automatically updated with the payment information providing the Payment Setting Send payment details to VETtrak is enabled.