If configured in the Security Settings wizard, VETtrak has the ability to reset a forgotten password via an email to the user.
The way this works is that a user can press the Forgot my password option on the VETtrak Login window:
This will begin the Forgot Password process, showing the Forgot Password Wizard.
In this area, begin by entering the email address associated with your VETtrak software user account:
The next page of this wizard will expect a Password reset code, which is to be sent to your email.
The code will arrive in an email much like the following:
Enter the code from yout email into the Forgot Password Wizard:
If the code is entered correctly, VETtrak will now allow you to set up a new password:
Once you have confirmed these details, a message like the following will display.
You can now use these details to sign in to the VETtrak software!